770.560.1792
I've never dealt with an organization that was more geared toward taking care of the customer. From Ashley, who took my call and scheduled me, to Jamison, who I praised Caleb to. Every contact. Every employee… felt like I was talking to a family member or close friend. I couldn't be more pleased. Caleb is the most impressive professional I have dealt with for any service to my home in memory. I am your biggest fan for life and will only use Grassroots moving forward.
Grassroots Plumbing provided a level of professionalism that is almost unprecedented in today's service industry. The tech walked us through the project with an explanation that a homeowner could understand and provided the service as scheduled. The communication from the company was outstanding, and the techs left a clean job site. These guys are head and shoulders above the rest in this profession.
Absolutely the best customer service I have ever experienced!
As a homeowner and remodel designer, there is no other plumbing company I trust to do the job in my home or on my projects. They are responsive, efficient, and clean up at the end of the day. But most importantly, they get the job done while giving you peace of mind that all your plumbing needs have been met. You are in great hands with Grassroots.
All businesses should take a lesson from Grassroots. Beyond excellent.
Caleb was absolutely amazing. He was so knowledgeable about everything and made me feel very confident I was giving my money to the right company. I trust him with my whole house! Customer service was also great. The lady who made my appointment was so professional and kind. It's hard to find people like that nowadays!
This is hands down the best plumbing company.
I've been using Grassroots Plumbing exclusively for the last seven years or so and have always been pleased with their work. They epitomize old-school customer service.
Grassroots Plumbing is THE BEST in the business. We have been customers for nearly ten years and will never use anyone else for our plumbing needs. Our recent experience with replacing our PRV was great. Our scheduler and technician were both outstanding!
They are the gold standard for their industry.
You all are the best! I have never been disappointed with your people or the work completed. There's just no company out there, in any craft, that matches your professionalism, responsiveness, integrity, and craftsmanship.
I cannot speak highly enough of Grassroots Plumbing. Nikolas very thoroughly researched my situation while helping me better understand the correlation between my shower pan damage and my pipes. He went above and beyond. The employees at Grassroots stand out as some of the kindest professionals I've ever hired to help in my home.
We have used Grassroots several times over the years! From a sewer line issue to a main water line leak to a gas line issue, they have been excellent to work with! Having owned my own business before, I would much rather work with people from a small business who care about their work and always have a smile on their faces no matter the job!
OMG! These guys are the best! Excellent response time and so easy to work with. My technician, Matthew, was professional, polite, clean, and friendly. I was having a bad smell coming from my ejection pump, and they did a great job replacing the lid, gaskets, and the actual pump. They went beyond my expectations.
I absolutely love working with Grassroots Plumbing. They are so honest, knowledgeable, friendly, and patient — from the phone representatives to the service experts — and they make everything a breeze. I have full trust that the work will be done well and that they will go above and beyond to rectify anything that is less than great. I highly recommend Grassroots to anyone I talk to about plumbing!
I'm so impressed with Grassroots Plumbing, but more importantly, the professional, courteous, and kind treatment that I received from Matthew, Landon, and Logan. These young men repiped my entire home, fixed things that were out of code, and made my life easier with a few tweaks here and there — all while explaining the process every step of the way. I will definitely use Grassroots for any future plumbing issues and recommend them to family and friends.
Online scheduling, impeccable communication and customer service, and quality repairs completed at a fair price. They operate on a completely different, higher level than other companies in their field.
Simply the best! I've used Grassroots for my business and my home. Wouldn't call anyone else. They are prompt, extremely knowledgeable, never pushy, always efficient, and effective. I can't say enough about how satisfied and pleased I have been with their work in both a large commercial campus and my personal residence.
Nikolas saved me and my home. I had a bathroom leak that poured water into the room and down to the living area below. Grassroots came the same day so I could get repairs started and turn the water back on. I'm so grateful for his kindness and plumbing knowledge because I was very stressed. He even checked under all my sinks to find any additional risky areas that might need future attention.
Grassroots Plumbing is in a class of their own! They expertly replaced the plumbing in our master bath and blue/gray polybutylene pipes throughout the house! Jamison, Matthew, and Landon did an awesome job! They arrived each morning as expected and worked as a team to address our needs. I listened to them interact with each other and was thoroughly impressed with how they collaborated and worked together. They were efficient, knowledgeable, professional, and respectful. Grassroots has earned their 5-star rating and their team represents them well! Thank you for making an ordinarily disruptive experience a pleasure!
If I could give Grassroots Plumbing 10 stars, I would! Everyone I came in contact with was professional, kind, and went out of their way to accommodate me to the best of their ability. I had a labor-intensive repair — putting in a new water line that burst from the house to the cutoff valve at the street. Even though it was one of the hottest days we've had, they completed the job. In addition, I had a water heater installed. All of the cutoff valves were put in the garage where the heater is located, and I was given a detailed explanation of the valves, how to set the temperature, and how the pilot works. I highly recommend Grassroots for any of your plumbing needs.
Grassroots Plumbing is the real deal. If you are looking for an expert local plumber, look no further. Caleb was courteous, informative, and skilled. The communication with the company was fabulous, and Caleb arrived exactly when he said he would. He took the time to explain all the nuances, even on our smaller project. I would highly recommend this group over any plumber in the North Metro Atlanta area.
We recently had Grassroots Plumbing out to our home to repair a burst pipe in our basement. Matthew did a super job. He was very personable and friendly and an extremely tidy and efficient worker. He left the neatest incision in the drywall as he replaced the broken pipe and wrote up a very thorough report for our insurance company.
I had an excellent experience with Landon and Nikolas from Grassroots Plumbing. They went above and beyond by coming a day earlier than scheduled to address my plumbing issue, ensuring everything was resolved before the snow and ice arrived. Their professionalism and dedication were evident throughout, and they were an absolute joy to work with. I 100% recommend their services and will definitely use them again in the future!
Grassroots has now done two large-scale jobs and one smaller job for us on our new home, and they have been nothing short of amazing. Every employee who has been to our house has been professional, clean, and respectful of our space. I would recommend anyone looking for a reliable and honest plumber use Grassroots! As someone who also works in the trades, their attention to detail is amazing and the quality of their work stands out!
From the time I contacted your company, Jacob listened to the emergency issue we were having with our water heater. He set us up to have a plumber come out within a given time window. Caleb was the plumber dispatched to our address. He was professional and thorough in explaining the problem and providing solutions. He was very courteous throughout the job from start to finish. Thank you, Jacob and Caleb, and Grassroots Plumbing!
We used Grassroots for the second time last week. We had a shower that would not turn off and called the day before a holiday at 4 p.m. Caleb arrived by 4:45 and repaired our shower, including having a co-worker bring an additional part, by 7 p.m. He was extremely knowledgeable and clearly passionate about his work. Great experience!
Grassroots has been my go-to plumber for years. In addition to being a trusted vendor from Path & Post Real Estate, they've done everything from small jobs to large projects at my personal home. Caleb recently managed a complete main line replacement. Not only did they complete the job with quality work, but it was done on time and under the estimated cost. I highly recommend Grassroots for your plumbing needs!
I called Grassroots Plumbing for an emergency service. Within the hour, our plumber, Caleb, arrived to assess the problem. He was professional, quick, and courteous from the start. Caleb gave us three options for the fix, varying in price. He went through each option, providing the pros and cons, never pressuring us to go for the most expensive one. Caleb fixed our issue the same day, staying from 5:00 p.m. to 10:00 p.m. to ensure our problem was solved and the system was thoroughly tested. He was always communicative and respectful of our home. Choosing a plumber based on internet reviews always feels like rolling the dice, but this time, choosing Grassroots and Caleb felt like hitting the jackpot!
We had the need to use Grassroots again, this time for a leaking main waste pipe that goes from the house to the septic. Caleb was prompt, professional, and knew what he was doing. This was not an inexpensive repair but is a crucial part of our home and something you want done right the first time. Caleb did a great job explaining the issues and that he would first try the least aggressive/expensive option. Unfortunately, our 32-year-old home and pipes needed the larger repair, but we were kept updated on why and how the repair would be made throughout the process and feel confident that it was done correctly. We continue to be wowed by their great service!
I would highly recommend Grassroots Plumbing. We had Caleb install a whole-house filtration system, a reverse osmosis system in our kitchen, and a few other plumbing updates. Caleb has an eye for detail and was meticulous about the installation. Every detail — from the location of the tanks and direction of shutoff valves to the materials he used — was perfectly organized. He even relocated our house shutoff valve, which had been tough to reach. Overall, a great experience.
Grassroots is the best — from scheduling to their amazing service. This is my second time using them: first for a gas line and second for two new water heaters. Quick response, efficient, amazing work, and everyone I've met has been awesome. Can't recommend them enough.
Jamison and Grassroots were great! We had a horrible experience with another large plumbing company a few weeks ago, so we needed to get an opinion from another licensed plumber on what work should have been done for us. Jamison went above and beyond and wrote a very thorough report that has helped us tremendously. I would recommend Jamison and Grassroots 10/10 times.
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